Creating your account
Sign up as a patient or a doctor, verify your email with a 6-digit code, and sign in. Clinic staff are invited by their employer instead — see Inviting your team.
Open this page in the appThere are two ways to get an account: registering yourself, or being invited.
Registering yourself
Anyone can register directly as a patient or as a doctor. Clinic staff — receptionists, nurses, accountants — do not register this way; an employer invites them instead, which is covered in Inviting your team.
- Open the registration page and choose patient or doctor.
- Fill in your name, email and a password, and submit.
- Check your inbox for a 6-digit verification code.
- Enter the code on the verification page.
- You are signed in immediately and taken to your dashboard.
Your account already exists but was never verified
That is not a dead end. Registering again with the same email sends a fresh code rather than refusing you — you do not need to remember an old password or contact support.
The verification code
The code is 6 digits and expires after 15 minutes. If it expires, or you mistype it, you can request a new one — but not more than once every 60 seconds, and after 5 wrong guesses you are locked out until you request a fresh code. Both limits exist for the same reason: the code protects your account, and a system that lets a code be guessed unlimited times is not protecting anything.
Didn't get the email?
Check your spam folder first. If it still hasn't arrived after a minute, use the resend link — you will get the same response whether or not an account exists for that address, which is deliberate: it stops a stranger from using the signup form to find out which email addresses have accounts on a medical platform.
After you verify
Verifying your email signs you in — you land on your dashboard directly, not back on the login page. A patient's dashboard is where you book your first appointment; a doctor's is where you set up your clinic, covered next in Your first day: setting up your clinic.
