How-to

Paying your subscription

Where the invoice is, how to pay, and what happens if a payment is late.

Open this page in the app

Open your clinic and choose Subscription in the side menu. The Overview tab shows your plan, the next amount due and its date, and every invoice.

  1. Pay the amount shown by bank transfer, InstaPay, Fawry, Vodafone Cash or another method listed on the page. The page shows our payment details.
  2. Press Tell us you have paid, enter the amount and the transfer reference, and attach the receipt if you have one.
  3. We confirm the payment. Your clinic is covered for the new month (or year) from that moment, and the invoice shows as paid.

A reported payment does not unlock a locked clinic by itself

Cover starts when the payment is confirmed, not when it is reported. Confirmation normally happens within one working day.

If a payment is late

  • Days 1–3 (grace): the clinic keeps working normally. A banner reminds you to pay.
  • After that (read-only): you and your team can still open and export every record, but nothing new can be added until the payment is recorded.

Nothing is ever deleted because of a late payment. Pay the open invoice and the clinic is fully active again.

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